GENERAL
UNDŌ STUDIO is a premium cycling retailer and distributor based in the Basque Country, Spain. We curate and distribute high-quality sports products, including UNDŌ cycling apparel, TRIGON carbon framesets, ALTALIST performance eyewear, and ONEAER carbon wheels.
UNDŌ STUDIO is based in the Basque Country, Spain, and all orders are shipped from Spain.
You can reach us via our Contact Page or by email. We aim to reply within 1–2 business days.
ORDERS & PAYMENTS
Once your order has been placed, you will receive an order confirmation email. When your order ships, you will receive a second email with tracking details.
Yes — orders can be changed or cancelled within 30 minutes after they are placed. After this time, the order is automatically processed and can no longer be modified or cancelled.
We accept major credit and debit cards, PayPal, and other locally available payment options shown at checkout.
SHIPPING
We currently ship within Spain and across the European Union.
Spain: approximately 2–5 business days. European Union: approximately 5–10 business days. Delivery times are indicative and not guaranteed and depend on the service of our logistics partners.
Yes — orders within Spain over €200 ship free of charge.
Shipping outside Spain is more expensive and varies depending on the destination country. Exact shipping costs will be displayed at checkout.
RETURNS & RIGHT OF WITHDRAWAL
In accordance with European consumer law, you have the right to return standard (non‑customised) products within 14 calendar days of receiving them, without providing a reason.
No. Personalised or custom-made products cannot be returned or refunded, unless they are faulty or incorrectly delivered. This applies to UNDŌ cycling clothing made to order, TRIGON BESPOKE framesets, and ONEAER wheels with personalised specs.
Returned items must be unused, unworn, clean, unwashed, and returned with all original tags and packaging intact.