1. Shipping Origin

All orders are shipped from Spain, from our facilities in the Basque Country.

2. Shipping Destinations

We currently ship to:

• Spain
• European Union

Other destinations may be added in the future.

3. Delivery Times (Estimated)

Delivery times are indicative and not guaranteed.

• Spain: approximately 2–5 business days
• European Union: approximately 5–10 business days

Delivery times depend on the logistics provider and may vary during peak periods.

4. Shipping Costs

• Free shipping within Spain on orders over €200
• Orders below €200 in Spain are subject to shipping fees
• Shipping costs outside Spain vary by country

Exact shipping costs will be displayed at checkout once the order is finalised.

5. Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Once shipped, you will receive a tracking number by email.

6. Delays & Force Majeure

UNDŌ STUDIO is not responsible for delays caused by:

• Courier disruptions
• Weather conditions
• Customs inspections
• Force majeure events

7. Damaged Packages

If your package arrives damaged:

• Report it immediately to the courier if possible
• Contact us within 48 hours with photos